1/ SHIPPING AREA
Villshousing ships to the contiguous 48 states, the District of Columbia, Alaska*. and Hawaii*. Some Marketplace items have shipping restrictions to Shipping options offered during checkout and may vary based upon the shipping address provided.
Villshousing doesn’t offer international shipping at the moment. We’ll be in the near future.
*Note: please allow extra time for shipments to Hawaii & Alaska, shipping may take 30 days.
PO BOXES OR HOTELS
Due to security reasons, we do not ship to hotels or P.O. boxes, unless the address is a university address.
Transit, Handling & Order Cut off Time Domestically:
In general, domestic shipments are in transit for 4 – 8 days (Tuesday to Saturday). The order cut-off time will be 06:00 PM Eastern Standard Time (New York). Domestic order handling time is 2 – 3 business days (Monday to Saturday).
2/ SHIPPING METHODS AND DELIVERING TIME
Items usually ship within 1-2 business days unless otherwise noted by availability in the product details.
Standard delivery takes 4-8 business days for the continental US and will be shipped with USPS First Class Package. Orders shipping to AK and HI are sent via standard shipping and may take up to 30 days to be delivered. If you need the order to arrive sooner, expedited shipping is available at checkout. Please note that additional fees may apply.
3/ SHIPPING COST
USPS First Class Package – 4.99$
FREQUENTLY ASKED QUESTIONS:
- Can I change my shipping address?
For security reasons, it is not possible for us to change your shipping address once an order has been placed.
- How will I know when my order has shipped?
A shipping confirmation email is sent when all or part of your order is on its way to you. This email will also include the tracking information for your shipment. As items may ship at different times, from different fulfillment centers including our marketplace partners, you will receive multiple shipping confirmation emails with an update on each individual item. Please allow up to 24-48 business hours from receiving the shipping confirmation, to have visibility to carrier tracking data and tracking movement.
- What do I do if I don’t receive my package?
If the tracking information for your package says delivered and you have not received it, we recommend checking with any neighbors, housemates, or leasing offices who may have received the parcel on your behalf. We would also suggest reaching out to the shipping carrier directly to see if they can provide you with additional delivery information. If your package still has not shown up within the 3 business days of the delivery date, please reach out to us at firstname.lastname@example.org and we will look into it for you.
- Will my items be shipped in one package?
If your order includes several items, we may ship them separately and at different times in order to get them to you faster. They may ship directly from different marketplace partners. Our shipping confirmation emails will let you know what is being shipped with its carrier and tracking information.
- How will my furniture order be shipped?
All furniture deliveries require a valid telephone number. Please ensure this is entered in shipping information on your order.
Large pieces of furniture or shipments that cannot be delivered by standard parcel post methods and will arrive via freight. Please be aware the standard freight service is curbside which means, your item(s) will be delivered onto the curb at the end of your driveway. Curbside delivery does not include set up or assembly of items, nor removal of packaging materials. Once the order has cleared processing, pending availability, and credit card authorization, the delivery company will contact you to schedule a delivery appointment. Freight delivery generally takes 2-3 weeks from date of purchase but may take up to 5 weeks.
Carrier tracking information will be provided by the carrier once your delivery has been scheduled. For status updates on your scheduled delivery please contact the carrier directly with either your reference or tracking information.
Address: 1307 N Vermont Ave, Los Angeles, CA 90027